Shipping policy

Where we ship

We ship worldwide, with a delivery promise available in selected countries (see below).

Processing and dispatch

Your prints are made to order and dispatched within 1–3 working days of your order. Most orders then arrive within 4–5 business days of dispatch, depending on your location.

Our delivery promise

For eligible regions, we aim to deliver your order within 5 business days of dispatch. If your delivery takes longer, as a gesture of goodwill we offer:

  • Delays over 5 business days: a 20% refund of the order value.
  • Delays over 10 business days: a full refund of the order value.

To claim, contact us at info@hazeandjuniper.com with your order number.

Eligible regions

The delivery promise is available for orders to: Australia, Canada, Denmark, France, Germany, Italy, Norway, Spain, Sweden, the United Kingdom, and the United States.

Regional exclusions

The delivery promise applies to mainland areas only and excludes remote and offshore regions, including:

  • United States: contiguous US only; excludes Alaska, Hawaii, US territories, PO boxes and APO/FPO/DPO addresses.
  • Canada: mainland only; excludes the territories (Yukon, Northwest Territories, Nunavut), remote areas and PO boxes.
  • United Kingdom: mainland UK only; excludes Northern Ireland, the Highlands, the Channel Islands and other offshore islands.
  • Spain: mainland only; excludes the Canary Islands, Balearic Islands, Ceuta and Melilla.
  • Italy: mainland only; excludes Sardinia, Sicily and smaller islands.
  • Sweden: mainland only; excludes remote areas and archipelago islands.
  • Norway: mainland only; excludes rural and remote regions.
  • France: mainland only; excludes Corsica and overseas territories.

Things outside our control

Our delivery promise does not cover delays caused by circumstances beyond our control, such as customs processing, strikes, extreme weather or other events of force majeure. Please also make sure your delivery address is correct at checkout, as errors may affect delivery and void the promise. During December and other peak periods, holiday deadlines may apply.

Contact

Haze & Juniper — info@hazeandjuniper.com International House, 22-28 Wood Street, Doncaster, DN1 3LW, United Kingdom